Frequently Asked Questions
Answers to the questions we hear most often from customers buying Honor phones in Kenya. Can't find what you need? Message us directly on WhatsApp.
Are these genuine Honor devices?+
Yes. Honor Kenya is an authorised reseller, and every device we sell is a genuine Honor product. We do not sell refurbished, counterfeit, or grey-market devices.
Why don't you show prices on the website?+
Prices for imported electronics in Kenya can shift with currency movements and supplier costs, sometimes within the same week. Rather than show a price that might be outdated by the time you read it, we confirm the current, accurate price directly with you on WhatsApp.
How do I place an order?+
Tap the WhatsApp button on the homepage or on any product page. Tell us the model and configuration (RAM/storage) you're interested in, and our team will confirm availability, price, and delivery details with you directly.
Which areas do you deliver to?+
We deliver across Kenya — same-day or next-day in Nairobi, and within a few business days to other towns via courier. See our Shipping Policy for full details, or just ask us on WhatsApp.
What payment methods do you accept?+
We'll confirm the available payment options with you during your WhatsApp conversation, based on your order and location.
Do Honor phones sold here come with a warranty?+
Yes, all genuine devices carry the applicable Honor manufacturer warranty. See our Returns & Warranty Policy for coverage details and how to make a claim.
What does the 'Sold Out' tag on a product mean?+
It means that particular model and configuration is temporarily out of stock. Message us on WhatsApp and we can let you know when it's expected back, or suggest a similar alternative that's currently available.
What does the 'Price Updated' tag mean?+
It flags that the price for that model has recently changed (usually increased) due to supplier or currency movements. The exact current price is always confirmed with you on WhatsApp before you order.
Can I return a phone if I change my mind?+
Change-of-mind returns are considered case-by-case and work best when requested soon after delivery, with the device in original condition. See our Returns & Warranty Policy for full details.
Can I see the phone in person before buying?+
Message us on WhatsApp to ask about viewing or collecting in person — we're happy to arrange this where possible depending on the model and your location.
Still have a question?
Our team typically replies fast on WhatsApp during business hours.
Ask us on WhatsApp